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After running experiments with Enterprise Managed users and white label users (with their permission from support inquiries), we noticed that user BYOK on voice is significant increasing latency, creating scenarios of no response, and potential hallucinations.

This is because user keys may not be "seasoned" or high enough tier to support high frequency of API calls (aka voice session) which could cause 429 errors and 500 errors.

As a temporary solution, we are using our key as a fallback u...

We had a problem with RAG pulling into the streaming responses. We engineered, tested and pushed a solution. Assistants are automatically being updated but to skip the queue of the update, just click save changes on the assistant to patch the fix on the server side.