Incidents reported on status page for Assistable.ai https://status.assistable.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/52295d7dd8613fc2d2b5fff332152da4.png https://status.assistable.ai/ en https://status.assistable.ai/incident/840470 Wed, 04 Mar 2026 19:36:00 -0000 https://status.assistable.ai/incident/840470#2df4bc2b5d403ac62fedaf0a36985e296a219387c627d1e55fdfa2f7ab621b6f After running experiments with Enterprise Managed users and white label users (with their permission from support inquiries), we noticed that user BYOK on voice is significant increasing latency, creating scenarios of no response, and potential hallucinations. This is because user keys may not be "seasoned" or high enough tier to support high frequency of API calls (aka voice session) which could cause 429 errors and 500 errors. As a temporary solution, we are using our key as a fallback until we can engineer a tiered system for checking API keys. The idea we have engineered is to check keys for their tier / limits to give them eligibility for voice use. More to come. https://status.assistable.ai/incident/831474 Mon, 23 Feb 2026 15:27:00 -0000 https://status.assistable.ai/incident/831474#32246705741454bb23207d0f70fc2a7c57c4d6e470fe777d59b4b139e7a432a2 We had a problem with RAG pulling into the streaming responses. We engineered, tested and pushed a solution. Assistants are automatically being updated but to skip the queue of the update, just click save changes on the assistant to patch the fix on the server side. https://status.assistable.ai/incident/714211 Thu, 28 Aug 2025 14:55:00 -0000 https://status.assistable.ai/incident/714211#7ebd59a90fea8ec3869256438e8dd6e54deec0475a23ca14fc84ae64dfbf19f3 We are seeing 404 errors from tools derived from version 1 assistant tooling (tags, notes and tasks) - we have identified the issue and currently working on a solution. https://status.assistable.ai/incident/712918 Tue, 26 Aug 2025 16:58:00 -0000 https://status.assistable.ai/incident/712918#e598dc6594ebbe35b4fa3a68555bff9aa3714bb0e218ac5bff303a8cb9b34d0e Our dashboards are showing app too busy. We are investigating the issue. https://status.assistable.ai/incident/713003 Mon, 25 Aug 2025 20:26:00 -0000 https://status.assistable.ai/incident/713003#77520d2918ba52bd1b9db691d40275cd03a8280696be95718c1c0fc178029517 Agencies using a WL Domain to login are experiencing login issues. Use Createassistants.com/access to login. We're investigating the WL domain wrapper.