Incidents reported on status page for Assistable.ai https://status.assistable.ai/ https://d1lppblt9t2x15.cloudfront.net/logos/52295d7dd8613fc2d2b5fff332152da4.png https://status.assistable.ai/ en https://status.assistable.ai/ Thu, 26 Mar 2026 21:47:38 +0000 https://status.assistable.ai/#7206aa7ea081ed1a04fd5db17b7e08ee49c670b551408ca69650d2065dad9248 OpenAI Chat Completion recovered https://status.assistable.ai/ Thu, 26 Mar 2026 21:37:53 +0000 https://status.assistable.ai/#7206aa7ea081ed1a04fd5db17b7e08ee49c670b551408ca69650d2065dad9248 OpenAI Chat Completion went down https://status.assistable.ai/incident/840470 Wed, 04 Mar 2026 19:36:00 -0000 https://status.assistable.ai/incident/840470#2df4bc2b5d403ac62fedaf0a36985e296a219387c627d1e55fdfa2f7ab621b6f After running experiments with Enterprise Managed users and white label users (with their permission from support inquiries), we noticed that user BYOK on voice is significant increasing latency, creating scenarios of no response, and potential hallucinations. This is because user keys may not be "seasoned" or high enough tier to support high frequency of API calls (aka voice session) which could cause 429 errors and 500 errors. As a temporary solution, we are using our key as a fallback until we can engineer a tiered system for checking API keys. The idea we have engineered is to check keys for their tier / limits to give them eligibility for voice use. More to come. https://status.assistable.ai/ Mon, 23 Feb 2026 16:01:23 +0000 https://status.assistable.ai/#9231c65f76c88648a9feb7963bb83a029a2883ded8b188f9ca670d1c25ff70d2 Telephony (Phone Numbers & Calling) recovered https://status.assistable.ai/ Mon, 23 Feb 2026 15:41:40 +0000 https://status.assistable.ai/#9231c65f76c88648a9feb7963bb83a029a2883ded8b188f9ca670d1c25ff70d2 Telephony (Phone Numbers & Calling) went down https://status.assistable.ai/incident/831474 Mon, 23 Feb 2026 15:27:00 -0000 https://status.assistable.ai/incident/831474#32246705741454bb23207d0f70fc2a7c57c4d6e470fe777d59b4b139e7a432a2 We had a problem with RAG pulling into the streaming responses. We engineered, tested and pushed a solution. Assistants are automatically being updated but to skip the queue of the update, just click save changes on the assistant to patch the fix on the server side. https://status.assistable.ai/ Fri, 20 Feb 2026 19:46:21 +0000 https://status.assistable.ai/#a527ff1f5bb8525699681615983ed0f4253df68b72270482114d0ea7644addc2 Telephony (Phone Numbers & Calling) recovered https://status.assistable.ai/ Fri, 20 Feb 2026 19:31:38 +0000 https://status.assistable.ai/#a527ff1f5bb8525699681615983ed0f4253df68b72270482114d0ea7644addc2 Telephony (Phone Numbers & Calling) went down https://status.assistable.ai/ Fri, 20 Feb 2026 18:56:18 +0000 https://status.assistable.ai/#ae1839251110d4406ac4fa539fab95701a38cc6a79613a130a73ed93f90e5200 Telephony (Phone Numbers & Calling) recovered https://status.assistable.ai/ Fri, 20 Feb 2026 18:17:07 +0000 https://status.assistable.ai/#ae1839251110d4406ac4fa539fab95701a38cc6a79613a130a73ed93f90e5200 Telephony (Phone Numbers & Calling) went down https://status.assistable.ai/ Fri, 13 Feb 2026 11:26:30 +0000 https://status.assistable.ai/#2f21b980e62d539f0cb930920d47e9865a3cf805f1f83aa6c487c31de6138ae2 Assistable.ai Dashboards & Portals recovered https://status.assistable.ai/ Fri, 13 Feb 2026 11:20:26 +0000 https://status.assistable.ai/#2f21b980e62d539f0cb930920d47e9865a3cf805f1f83aa6c487c31de6138ae2 Assistable.ai Dashboards & Portals went down https://status.assistable.ai/ Mon, 02 Feb 2026 14:20:35 +0000 https://status.assistable.ai/#c049064da9087a578e1647c91cf4ac5726c14c53aa41c38d09678572840e271b Assistable.ai Dashboards & Portals recovered https://status.assistable.ai/ Mon, 02 Feb 2026 14:12:24 +0000 https://status.assistable.ai/#c049064da9087a578e1647c91cf4ac5726c14c53aa41c38d09678572840e271b Assistable.ai Dashboards & Portals went down https://status.assistable.ai/ Sun, 01 Feb 2026 22:39:49 +0000 https://status.assistable.ai/#798a963569f03730329e880b87e1e1001b784230b19c7c1cfd7ddc84a3f92cfe Assistable's Internal & Public API recovered https://status.assistable.ai/ Sun, 01 Feb 2026 22:24:57 +0000 https://status.assistable.ai/#798a963569f03730329e880b87e1e1001b784230b19c7c1cfd7ddc84a3f92cfe Assistable's Internal & Public API went down https://status.assistable.ai/ Tue, 13 Jan 2026 16:17:31 +0000 https://status.assistable.ai/#9bc448ee2c5adaaf4d352e2b1d6ffb79e71022e32d047e986d6600b8f2f4f2e3 Assistable.ai Dashboards & Portals recovered https://status.assistable.ai/ Tue, 13 Jan 2026 16:12:01 +0000 https://status.assistable.ai/#9bc448ee2c5adaaf4d352e2b1d6ffb79e71022e32d047e986d6600b8f2f4f2e3 Assistable.ai Dashboards & Portals went down https://status.assistable.ai/ Tue, 13 Jan 2026 15:53:35 +0000 https://status.assistable.ai/#2adae29ebdd77a63ac1b338615cc7156000e8b28f4034d789fd83cab45fb6a47 Assistable.ai Dashboards & Portals recovered https://status.assistable.ai/ Tue, 13 Jan 2026 15:48:30 +0000 https://status.assistable.ai/#2adae29ebdd77a63ac1b338615cc7156000e8b28f4034d789fd83cab45fb6a47 Assistable.ai Dashboards & Portals went down https://status.assistable.ai/ Mon, 05 Jan 2026 15:47:25 +0000 https://status.assistable.ai/#25c167a58ff3e89dba662585bb92897f1b2e222c4bfe3e460d62f3714b2278c2 Assistable.ai Dashboards & Portals recovered https://status.assistable.ai/ Mon, 05 Jan 2026 15:42:29 +0000 https://status.assistable.ai/#25c167a58ff3e89dba662585bb92897f1b2e222c4bfe3e460d62f3714b2278c2 Assistable.ai Dashboards & Portals went down https://status.assistable.ai/incident/714211 Thu, 28 Aug 2025 14:55:00 -0000 https://status.assistable.ai/incident/714211#7ebd59a90fea8ec3869256438e8dd6e54deec0475a23ca14fc84ae64dfbf19f3 We are seeing 404 errors from tools derived from version 1 assistant tooling (tags, notes and tasks) - we have identified the issue and currently working on a solution. https://status.assistable.ai/incident/712918 Tue, 26 Aug 2025 16:58:00 -0000 https://status.assistable.ai/incident/712918#e598dc6594ebbe35b4fa3a68555bff9aa3714bb0e218ac5bff303a8cb9b34d0e Our dashboards are showing app too busy. We are investigating the issue. https://status.assistable.ai/incident/713003 Mon, 25 Aug 2025 20:26:00 -0000 https://status.assistable.ai/incident/713003#77520d2918ba52bd1b9db691d40275cd03a8280696be95718c1c0fc178029517 Agencies using a WL Domain to login are experiencing login issues. Use Createassistants.com/access to login. We're investigating the WL domain wrapper.